Shipping and After-Sales Terms

I. Shipping Terms

Coverage: Deliveries are available to countries in the Americas, Europe, Southeast Asia, etc. For other countries or regions, please contact customer service.
Timeframe Description: Orders will be shipped within 1-3 business days after placement. International shipping takes 7-25 business days (excluding customs clearance time) depending on the destination. For force majeure factors such as holidays, customs inspections, and abnormal weather, the timeframe will be extended by 3-7 business days.

Available Logistics: UPS, DHL, and FedEx are default options; third-party dedicated lines are used for certain regions.
Fee Calculation: Shipping fees are calculated based on the weight/volume of the package. The specific amount is subject to automatic generation on the checkout page.
Logistics Tracking: After shipment, you can track the package status in real-time via https://www.17track.net/en.

Customs Clearance Responsibility: Buyers shall bear all relevant taxes and fees incurred in their country/region, including import duties, value-added tax (VAT), and consumption tax. The seller is not responsible for customs clearance fees or related liabilities.
DDP Channel Option: If the buyer is unable to complete customs clearance independently, please contact the seller to use the DDP (Delivery Duty Paid) channel. The timeframe for DDP shipping is 15-20 business days (longer than standard shipping).
Declaration Assistance: The seller will declare the package based on actual order information. For special declaration requirements (e.g., under-declaration of value), please contact customer service for confirmation before placing the order; otherwise, the package will be declared at the actual value by default.
Delay Liability: Any customs clearance delays caused by incomplete information provided by the buyer, failure to pay taxes on time, etc., shall be the buyer’s responsibility.

Return Timeframe: Returns and refunds can be applied for within 30 calendar days of receipt, provided the product is unused, undamaged, and in its original packaging (including accessories and labels). The seller shall bear the round-trip shipping fees. Customized products (e.g., with printed logos, special specifications) are not eligible for return without quality issues.
Return Process: Contact customer service to submit a return request → Obtain the return address → Ship the product as required (retain logistics proof) → The seller will process the refund/exchange within 3-5 business days after verifying the product’s condition.

Quality Issues Include: Functional failures, material inconsistency with descriptions, workmanship defects, missing accessories, etc. (clear photos/videos are required as evidence).
Handling Methods: After verification of quality issues, buyers can choose free replacement of repair parts or partial refund (negotiated based on the severity of the issue). The seller shall bear the shipping fees.
Exemption for Man-made Damage: The seller is not liable for product damage caused by improper use, unauthorized modifications, or inadequate protection during transportation by the buyer.

Refund Method: Refunds will be issued via the original payment method. The processing time for funds to arrive is 3-10 business days (depending on the payment platform and bank processing speed).
Refund Amount: Only the actual product payment amount will be refunded (excluding initial shipping fees, expedited fees, and other additional charges). No monetary refund is involved for exchanges.

Warranty Service: Core products come with a 365-day warranty (starting from the date of receipt). During the warranty period, free repair or replacement of core components is provided for non-man-made quality issues (proof of purchase is required).
Customer Service Support: For after-sales inquiries, contact via email: service@glitterwelder.com or WhatsApp: +86 18988514806. Working hours: Monday to Friday 9:00-18:00 (GMT+8), with response within 24 hours.
Term Modifications: These terms may be adjusted in accordance with logistics policies, new customs regulations, etc. Modified terms will be posted on the website homepage. Continued ordering after modifications constitutes acceptance of the new terms.